Privacy
notice
Booking a mobile mechanic means telling us a registration and a home address. This sets out what we do with both, how long we keep them, and what you can make us do about it.
Last updated 1 September 2026 · applies to cardwellmobilemechanics.co.uk and to work booked by phone, text or email
The short version
Plain EnglishWe collect what a repair needs and nothing else. We do not sell anything to anybody. Your address is used to get a van to your car and then it sits in a job record.
Who we are
Cardwell Mobile Mechanics Ltd is a mobile vehicle repair business registered in England and Wales, company number 12904417, at Unit 9, Wyvern Way, Alvaston, Derby, DE21 6BF. For the purposes of UK data protection law we are the data controller for the information described here.
There is no separate data protection officer. The two directors handle it between them, and you can reach either at bookings@cardwellmobilemechanics.co.uk or on 01332 960184.
What we collect
Almost all of it comes from you, through the form on this site, by phone, or by text and email.
- Your name, phone number and email address.
- The address where the vehicle will be, which for mobile work is usually a home or workplace.
- The vehicle registration, and through it the make, model, engine and service schedule.
- Photographs and videos of faults that you send us, and photographs we take of work carried out.
- Job and invoice records. Card payments are handled by our payment provider and we do not store card numbers.
- Basic technical information from this website, covered under cookies below.
Photographs of your vehicle
Where a photograph might appear on our website or social media, we ask you first, and registration plates are obscured before anything is published. You can say no without it affecting the work, and you can ask us to take an image down afterwards.
Why we are allowed to
Data protection law requires a lawful basis for each use. Ours are:
- Performing a contract — quoting, booking, carrying out the work and invoicing. Without a registration and an address we cannot do the job at all.
- Legal obligation — keeping invoices and accounting records for the period HMRC requires.
- Legitimate interests — keeping a record of work done so we can honour the guarantee, defending ourselves if a job is disputed, and asking you for a review afterwards.
- Consent — marketing messages, and publishing a photograph of your vehicle. Both can be withdrawn at any point.
How long we keep it
- Enquiries that never became a job — two years, then deleted.
- Job and guarantee records — for as long as the guarantee could be called on, plus a year.
- Invoices and accounting records — six full financial years, because HMRC requires it.
- Marketing contacts — until you unsubscribe, and removed after three years of no engagement.
Your rights
You can ask us to show you what we hold, correct it, delete it, restrict what we do with it, or send it to you in a portable format. You can object to processing we do on the basis of legitimate interests, and you can withdraw consent for marketing at any time.
Email us and we will respond within one month. There is no charge. We may ask you to confirm who you are first, usually the registration and the address the work was done at.
Some of it we cannot delete on request. An invoice HMRC requires us to keep stays until its retention period is up, and we will tell you if that applies.
Complaining
If you are unhappy with how we have handled your information, tell us first. Most of it is a misunderstanding and gets sorted the same week.
If that does not resolve it, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. You do not have to come to us first, but we would rather you did.