Diagnosed where
it actually is
A car that will not start is the one job that cannot wait, and it is the one where guessing costs the most. Most are resolved on the spot. The ones that are not get a straight answer quickly rather than an hour of trying.
Not starting?
60 secondswon't-start call-outs · client photography
Two questions before we set off
Does it turn over, and has anything changed. Those two answers cover most of the possibilities before anybody travels.
If it turns over but will not fire, you are looking at fuel, spark or timing, and a crank sensor is a surprisingly common answer. If it does not turn over at all, it is battery, starter or an immobiliser.
Either way we come to the car rather than having it recovered first. Recovery to a garage that then diagnoses it is two costs where there is usually only need for one.
If it does turn out to need a workshop, you get told early and clearly, with what we found, so the place it ends up is not starting from nothing.
What comes with the job
Attending the car
Wherever it is, including a work car park.
On siteBattery and charging test
The first thing ruled in or out.
AlwaysStarting system check
Starter, solenoid and feeds.
IncludedFuel and spark checks
Where it cranks but will not fire.
IncludedCommon parts carried
So most jobs finish on the first visit.
StockedAn early honest answer
If it needs recovery, you hear it fast.
No stallingHow the job actually runs
Two questions
Does it crank, and did anything change beforehand.
Slot found
Same day wherever the day's run allows.
Diagnosed on site
Battery, starter, fuel, spark or security.
Fixed where possible
Most are, with parts carried on the van.
Or a clear answer
What it needs and where, if it is a workshop job.
What does your car need?
Registration and postcode. We will tell you what the car is, which service it is due on its own mileage, what that costs and when a van can get to you.
From £189, about three hours on your driveway
Your vehicle
Petrol · 1800cc · first registered 2010
Its mileage
47,125 at its last MOT, worked out across 6 tests
Prices are what the job starts at for a car this size; anything the van finds is quoted before it is done. Vehicle and mileage information comes from the DVSA record. Contains public sector information licensed under the Open Government Licence v3.0.
Asked about won't start
How quickly can you get to me?
Same day wherever the run allows, and often within a couple of hours. Ring rather than emailing if you are actually stuck.
It turns over but will not fire. What is that?
Fuel, spark or timing. Crank sensors are a common culprit, especially when a car cuts out and then refuses to restart while hot.
It does not turn over at all.
Battery, starter or security. A single loud click usually points at the starter rather than the battery, though it is worth testing both.
What if it needs recovering?
You will be told quickly rather than after an hour of trying, along with what we found so the workshop is not starting from scratch.
Call-outs anywhere
No-start call-outs go wherever the car stopped, and they get priority over booked work when somebody is genuinely stranded.
